Shipping policy

We offer FREE standard shipping and ship only within Hawaii, Alaska, Puerto Rico and the Continental US. At this time, we do not ship internationally.

Please allow 2-3 days for processing and shipment of items that we hold in stock. We continue to accept orders for out of stock items. In this case, shipping will be between 3-6 weeks for item production.

Shipping Delayed:

If you are experiencing a delay with your order, please refer to the tracking number that was included in the shipping confirmation email that was sent to you to get the latest information on the whereabouts of your package.

• If it has been more than 7 days since the last update to your tracking link, please reach out to the mail carrier to see if they are able to provide further insight on the whereabouts of your package.
• If your package is showing a status of delivered but you never received the package, please contact the mail carrier your tracking number is associated with and quote your tracking number to them.
• If you have contacted your mail carrier as listed above and still require assistance, please email us anytime at customerservice.emmeandhoney.com

Lost, Stolen or Damaged in Transit:

If it has been more than 7 days since your tracking showed a "Delivered" status, you've contacted the mail carrier and you still haven't received your order, OR if you have determined that your order has been stolen, you can submit a claim submission by sending an email to customerservice.emmeandhoney@gmail.com. Include the following in your email:

• Email address
• Order #
• tracking #

You have 30 days from the date of delivery to submit a claim for a lost, stolen or damaged order. We have the right to refuse any requests after this timeframe.